Providing exceptional customer service is the key focus of the majority of companies in operation. However, it is not easy for management to deliver outstanding performance while staying in touch with different factors like employee performance, capabilities but most of all – motivation to do their job. Motivation is the major contributor towards a noteworthy performance therefore things like customer service quotes come in as a nifty addition to inspire customer service agents of an organisation.
Employee Motivation And Inspiration
According to an external perspective, the regular course of operations in any business seems perfect – everyone motivated, seated, doing their daily tasks, keeping the work flowing.
But if everyone is motivated, why does research show that only 13% to 15% of people genuinely like their workplace and come in to have an engaging day at work?
This is an issue that most employers seem to overlook.
Disengaging the employees in a regular course of business and creating a problematic work environment with no direction can actually lead to a demotivated work staff.
This is what neither us nor you want for your company!
Benefits Of Motivated And Inspired Employees
Many companies overlook the general benefits of having a motivated team at their back, however, there are certain benefits that should not be ignored at all costs. Some cardinal perks include:
- When your team is motivated, they will give their best shot in completing any task. Overall we can say that employees are more committed to work.
- Employee satisfaction – which is directly related to employee motivation can lead to positive growth and lesser employee turnover for the company.
- If your employees are motivated, they will work towards not only their professional targets but also grow and prosper personally. This will develop them into high-end performers which results as a positive impact on the business.
- Motivation will balance out the employees’ willingness to perform the task as well as the ability to perform the tasks.
Customer Service Quotes For Employee Motivation And Inspiration
How many times do you find yourself just scrolling Pinterest on your mobile phone and looking for the perfect quotations that suit your present situation/life etc? Quotations play a great role in inspiring people and giving them an extra push to do something.
Similarly, you can motivate your employees by creatively posting such quotations in the office. Use artistic boards readable by everyone, pin them on the employee notice boards or send them virtually through the online workspace.
Here are a few customer service quotes that will not only motivate your employees but also inspire them to perform better and work harder:
“A brand is defined by customer’s experience. The experience is delivered by the employees” – Shep Hyken
“Your most unhappy customers are your greatest source of learning.” – Bill Gates
“Go beyond merely communicating to ‘connecting’ with people.” – Jerry Bruckner
“Make a customer, not a sale.” – Katherine Barchetti
“Customer experience is a catalyst of transformation. It directly impacts culture, strategy, structure and all parts of a business.” – Christine Crandell